Our Policies

At Union & Main, I believe in providing our customers with a seamless and enjoyable shopping experience. To ensure transparency and clarity, I have established a set of policies that govern various aspects of my business. By familiarizing yourself with these policies, you can make informed decisions and have a hassle-free shopping experience.

Shipping Policy

My shipping policy is designed to get your personalized gifts to you as quickly and efficiently as possible. I offer fast and reliable shipping options to ensure timely delivery. The estimated delivery time for each product is clearly mentioned on the product page. Please note that personalized items may require additional processing time. I can not control the delays from the USPS and try to keep my customers up to date with any delays on their end as much as I possibly can. 

Returns and Exchanges

I take pride in the quality of my products and want you to be completely satisfied with your purchase. I do not offer returns or exchanges for personalized items because these items were created specifically for you and can not be resold. If for some reason the item is damaged, lost, missing, or flawed I will work with you to the best of my ability to rectify the situation. Simply contact my customer support within 7 days of receiving your order, and we will guide you through the process.

Privacy Policy

At Union & Main, I understand the importance of protecting your personal information. I have implemented strict security measures to safeguard your data and ensure your privacy. I do not share your information with any third parties without your expressed consent. 

Terms and Conditions

By using our website and making a purchase, you agree to abide by our Terms and Conditions. These terms outline the rights and responsibilities of both the customer and Union & Main. It is important to read and understand these terms before placing an order. If you have any questions or concerns, our customer support team is always available to assist you.

Contact Us

If you have any further questions or need assistance with any aspect of our policies, please do not hesitate to contact our friendly customer support team. We are here to help and ensure that your shopping experience with Union & Main is nothing short of exceptional.

Thank you for choosing Union & Main for your personalized and customizable gifts. I appreciate your trust and look forward to serving you.